Thomas Cook is the oldest and best loved name in travel. With sales of £7.8 billion and 20 million customers each year, the very essence of our business is to deliver inspiring personal journeys that make our customers return year-on-year.
Our customers’ experience must be placed at the heart of our transformation, and our business model and strategy are focused on doing just that…
Our transformation has entered its next stage as we develop Thomas Cook into an organisation that places customers at its heart.
CHIEF EXECUTIVE OFFICER
* Includes £386 million of internal revenue.
** Includes corporate costs of £32 million.
The term “underlying” refers to trading results that are adjusted for separately disclosed items that are significant in understanding the ongoing results of the Group. Separately disclosed items are included on the face of the income statement and are detailed in Note 7 to the Group financial statements.